All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

Next Production Release: evening of 2nd November 2021


  • Portal
  • Documentation
  • Planned Release Dates
  • Advisory notice of Emergency Network Maintenance
    • Planned
      October 27, 2021 at 5:00 PM

      This is an advisory notice of Emergency Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

      The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

      Wednesday 27th October:

      Planned Start Date: 27/10/2021 Planned Start Time: 17:00 UTC

      Planned End Date: 28/10/2021 Planned End Time: 05:00 UTC

    Applications

    Portal
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Point Of Sale (POS)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Self Checkout (SCO)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Kiosk (KSK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Table, Order & Pay (TOP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Pop-up, Order & Pay (POP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Simple POS
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Public API

    Public API Availability
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Platform Services

    Elastic Search
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Vault
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Rabbit
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    No SQL
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    SQL Server
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    External Communications
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Third Party Services

    Digital VAT (UK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Checkout
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Donated Stock
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Clean Cash
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Shopify
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    OB Pay
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Data Centres

    Edinburgh (EDI)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Manchester (MAN)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Previous incidents

    October 24, 2021

    No incidents reported

    October 23, 2021

    No incidents reported

    October 22, 2021

    Network MaintenanceResolved after 2 minutes
    • Investigating
      October 22, 2021 at 10:56 PM

      The Emergency maintenance that was carried out by one of our comms providers caused a 2 minute outage on access to the Manchester Datacenter.

    • Resolved
      October 22, 2021 at 10:58 PM

      Connectivity restored after 2 minutes.

    Network MaintenanceResolved after 2 minutes
    • Investigating
      October 22, 2021 at 10:28 PM

      The Emergency maintenance that was carried out by one of our comms providers caused a 2 minute outage on access to the Manchester Datacenter.

    • Resolved
      October 22, 2021 at 10:30 PM

      Connectivity restored after 2 minutes.

    Advisory notice of Emergency Network Maintenance
    • Planned
      October 22, 2021 at 9:00 PM

      This is an advisory notice of Emergency Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

      The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

      Friday 22th October:

      Planned Start Date: 22/10/2021 Planned Start Time: 21:00 UTC Planned End Date: 22/10/2021 Planned End Time: 22:59 UTC

    • Completed
      October 22, 2021 at 10:59 PM

      Maintenance has completed.

    October 21, 2021

    No incidents reported

    October 20, 2021

    Issue scanning articlesResolved after about 11 hours
    • Identified
      October 20, 2021 at 9:41 AM

      A backend deployment was made earlier this morning to update some backend functionality. Despite all manual and automated tests passing, it introduced an issue for some clients which we were unable to catch. We will add these regression tests to our manual and automated test packs.

    • Resolved
      October 20, 2021 at 9:45 AM

      The issue is resolved

    • Investigating
      October 20, 2021 at 9:11 PM

      We are aware of an issue in scanning articles into our front end applications. We are currently investigating this incident.

    October 19, 2021

    No incidents reported

    October 18, 2021

    No incidents reported

    October 17, 2021

    No incidents reported