All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

Next Production Release: evening of 7th September 2021


  • Portal
  • Documentation
  • Planned Release Dates
  • Advisory notice of Emergency Network Maintenance
    • Planned
      September 25, 2021 at 9:00 PM

      This is an advisory notice of Emergency Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

      The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

      Saturday 25th September:

      Planned Start Date: 25/09/2021 Planned Start Time: 21:00 UTC Planned End Date: 26/09/2021 Planned End Time: 05:00 UTC

      Monday 27th September:

      Planned Start Date: 27/09/2021 Planned Start Time: 18:00 UTC Planned End Date: 28/09/2021 Planned End Time: 06:00 UTC

      Wednesday 29th September:

      Planned Start Date: 29/09/2021 Planned Start Time: 18:00 UTC Planned End Date: 30/09/2021 Planned End Time: 06:00 UTC

    Applications

    Portal
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Point Of Sale (POS)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Self Checkout (SCO)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Kiosk (KSK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Table, Order & Pay (TOP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Pop-up, Order & Pay (POP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Simple POS
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Public API

    Public API Availability
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Platform Services

    Elastic Search
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Vault
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Rabbit
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    No SQL
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    SQL Server
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    External Communications
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Third Party Services

    Digital VAT (UK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Checkout
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Donated Stock
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Clean Cash
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Shopify
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    OB Pay
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Data Centres

    Edinburgh (EDI)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Manchester (MAN)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Previous incidents

    September 23, 2021

    No incidents reported

    September 22, 2021

    No incidents reported

    September 21, 2021

    Status page is incorrectly displaying the state of services as Degraded Performance
    • Planned
      September 21, 2021 at 1:24 PM

      There is currently a problem with the status page.

      All components are currently operating as normal but are showing as Degraded Performance on the status page.

      We are working with the vendor to resolve this.

    • In progress
      September 21, 2021 at 1:28 PM

      Maintenance is now in progress.

    • In progress
      September 21, 2021 at 2:05 PM

      The cause has been identified. Currently working on a fix.

    • Completed
      September 21, 2021 at 2:51 PM

      Resolved.

    September 20, 2021

    No incidents reported

    September 19, 2021

    No incidents reported

    September 18, 2021

    No incidents reported

    September 17, 2021

    No incidents reported

    September 16, 2021

    No incidents reported