All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

Next Production Release: evening of 30th November 2021


  • Portal
  • Documentation
  • Planned Release Dates

    • Applications

    Portal
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Point Of Sale (POS)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Self Checkout (SCO)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Kiosk (KSK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Table, Order & Pay (TOP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Pop-up, Order & Pay (POP)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Simple POS
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Public API

    Public API Availability
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Platform Services

    Elastic Search
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Vault
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Rabbit
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    No SQL
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    SQL Server
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    External Communications
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Third Party Services

    Digital VAT (UK)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Checkout
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Donated Stock
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Clean Cash
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Shopify
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    OB Pay
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Data Centres

    Edinburgh (EDI)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today
    Manchester (MAN)
    100 % uptime
    90 days ago54 days ago38 days ago
    Today

    Previous incidents

    November 27, 2021

    No incidents reported

    November 26, 2021

    No incidents reported

    November 25, 2021

    No incidents reported

    November 24, 2021

    Advisory notice of Essential Network Maintenance - CHG0053754
    • In progress
      November 24, 2021 at 6:00 PM

      Maintenance is now in progress.

    • Planned
      November 24, 2021 at 6:00 PM

      This is an advisory notice of Essential Network Maintenance that will be carried out by one of our telecoms providers on an inter datacentre comms link.

      The Imagine platform is expected to remain fully operational and be unaffected by the maintenance work.

      Wednesday 24th November:

      Planned Start Date: 24/11/2021 Planned Start Time: 18:00 UTC

      Planned End Date: 25/11/2021 Planned End Time: 07:00 UTC

    • Completed
      November 25, 2021 at 6:00 AM

      Maintenance has completed successfully.

    November 23, 2021

    No incidents reported

    November 22, 2021

    No incidents reported

    November 21, 2021

    No incidents reported

    November 20, 2021

    No incidents reported