K3 Imagine - Hosted Infrastructure SQL Service Disruption – Incident details

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    • Hosted Infrastructure SQL Service Disruption

    Resolved
    Minor outage
    Started almost 3 years agoLasted about 1 hour

    Affected

    Applications

    Minor outage from 3:30 AM to 4:30 AM

    Point Of Sale (POS)

    Minor outage from 3:30 AM to 4:30 AM

    Self Checkout (SCO)

    Minor outage from 3:30 AM to 4:30 AM

    Simple POS

    Minor outage from 3:30 AM to 4:30 AM

    Public API

    Minor outage from 3:30 AM to 4:30 AM

    Public API Availability

    Minor outage from 3:30 AM to 4:30 AM

    Updates
    • Resolved
      Resolved

      The incident was resolved.

    • Investigating
      Investigating

      We are currently investigating an incident that caused the hosted infrastructure SQL service to drop out between 03:30 (UTC) and 04:30 (UTC). As a result access to the Imagine services detailed in the incident was also interrupted.