K3 Imagine - Hosted Infrastructure SQL Service Disruption – Incident details

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    • Hosted Infrastructure SQL Service Disruption

    Resolved
    Degraded performance
    Started almost 3 years agoLasted 20 minutes

    Affected

    Applications

    Degraded performance from 11:30 AM to 11:50 AM

    Point Of Sale (POS)

    Degraded performance from 11:30 AM to 11:50 AM

    Self Checkout (SCO)

    Degraded performance from 11:30 AM to 11:50 AM

    Simple POS

    Degraded performance from 11:30 AM to 11:50 AM

    Platform Services

    Degraded performance from 11:30 AM to 11:50 AM

    Vault

    Degraded performance from 11:30 AM to 11:50 AM

    Updates
    • Resolved
      Resolved

      The incident is resolved.

    • Investigating
      Investigating

      We are currently investigating an incident that caused the hosted infrastructure SQL service to become unavailable. The root cause has been identified as storage related and the engineers have been and are continuing to work on a resolution.