K3 Imagine - Users cannot log in to Imagine – Incident details

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    • Users cannot log in to Imagine

    Resolved
    Degraded performance
    Started over 2 years agoLasted 39 minutes

    Affected

    Applications

    Degraded performance from 1:24 PM to 2:03 PM

    Portal

    Degraded performance from 1:24 PM to 2:03 PM

    Point Of Sale (POS)

    Degraded performance from 1:24 PM to 2:03 PM

    Self Checkout (SCO)

    Degraded performance from 1:24 PM to 2:03 PM

    Kiosk (KSK)

    Degraded performance from 1:24 PM to 2:03 PM

    Table, Order & Pay (TOP)

    Degraded performance from 1:24 PM to 2:03 PM

    Updates
    • Monitoring
      Monitoring

      We implemented a fix and currently monitoring the result.

    • Resolved
      Resolved

      This was caused by an SQL server lock, the issue is now resolved. We are looking at additional measures to ensure this issue does not reoccur in the future.

    • Investigating
      Investigating

      We are aware that users cannot currently log in to Imagine, we are investigating this incident.