K3 Imagine - Applcation login Issue – Incident details

All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

  • Portal
  • Documentation

    • Applcation login Issue

    Resolved
    Major outage
    Started over 2 years agoLasted about 1 hour

    Affected

    Applications

    Major outage from 12:10 PM to 1:10 PM

    Portal

    Major outage from 12:10 PM to 1:10 PM

    Point Of Sale (POS)

    Major outage from 12:10 PM to 1:10 PM

    Self Checkout (SCO)

    Major outage from 12:10 PM to 1:10 PM

    Kiosk (KSK)

    Major outage from 12:10 PM to 1:10 PM

    Table, Order & Pay (TOP)

    Major outage from 12:10 PM to 1:10 PM

    Updates
    • Resolved
      Resolved

      We have taken measures to resolve the issue successfully!

      Sorry for any inconvenience!

    • Investigating
      Investigating

      We are currently investigating an incident that caused the hosted infrastructure SQL service to become unavailable. The root cause has been identified as storage related and the engineers have been and are continuing to work on a resolution