K3 Imagine - Platform Maintenance – Maintenance details

All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

  • Portal
  • Documentation
  • Platform Maintenance

    Completed
    Scheduled for November 29, 2023 at 9:00 PM – November 30, 2023 at 12:25 AM

    Affects

    Applications

    Under maintenance from 9:00 PM to 12:25 AM

    Portal

    Under maintenance from 9:00 PM to 12:25 AM

    Point Of Sale (POS)

    Under maintenance from 9:00 PM to 12:25 AM

    Self Checkout (SCO)

    Under maintenance from 9:00 PM to 12:25 AM

    Kiosk (KSK)

    Under maintenance from 9:00 PM to 12:25 AM

    Table, Order & Pay (TOP)

    Under maintenance from 9:00 PM to 12:25 AM

    Updates
    • Completed
      November 30, 2023 at 12:25 AM
      Completed
      November 30, 2023 at 12:25 AM

      Maintenance has completed successfully.

    • In progress
      November 29, 2023 at 9:00 PM
      In progress
      November 29, 2023 at 9:00 PM

      Maintenance is now in progress

    • Planned
      November 29, 2023 at 9:00 PM
      Planned
      November 29, 2023 at 9:00 PM

      We are notifying you of a maintenance window of a large change which requires a maintenance window, during which time you will not be able to use Imagine. The window will run from 9pm to 6am GMT whilst we migrate Imagine into a new datacentre. It is advised that no long running tasks like data imports be started after 6pm GMT.

      There is nothing for you do other than be aware that Imagine will be unavailable during this time. In the morning, you will have to log back into the Imagine portal on your POS terminals and any other devices as your login sessions will have been terminated.

      If you have any questions on this, please reach out to your Customer Success managers and we can provide you more information if needed.