All systems operational


For the latest news on whats been released into our Products, please visit the Release Notes.

  • Portal
  • Documentation

    • Portal

    99.96% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 99.87%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 202399.87% uptime
    Applications
    Operational

    Point Of Sale (POS)

    99.91% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 99.75%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 202399.75% uptime

    Self Checkout (SCO)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Kiosk (KSK)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Table, Order & Pay (TOP)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Pop-up, Order & Pay (POP)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Simple POS

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Donated Stock (BHF)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime
    Public API
    Operational

    Public API Availability

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime
    Platform Services
    Operational

    Elastic Search

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Vault

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Rabbit

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    No SQL

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    SQL Server

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    External Communications

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime
    Third Party Services
    Operational

    Digital VAT (UK)

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Checkout

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Donated Stock

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Shopify

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    OB Pay

    100.0% uptime
    Jun 2023 · 100.0%Jul · 100.0%Aug · 100.0%
    Jun 2023100.0% uptime
    Jul 2023100.0% uptime
    Aug 2023100.0% uptime

    Notice history

    Aug 2023

    Imagine Tenant SQL migration
    • Completed
      August 29, 2023 at 10:55 PM
      Completed
      August 29, 2023 at 10:55 PM

      Maintenance has completed successfully.

    • In progress
      August 29, 2023 at 8:00 PM
      In progress
      August 29, 2023 at 8:00 PM

      Maintenance is now in progress

    • Update
      August 29, 2023 at 8:00 PM
      Planned
      August 29, 2023 at 8:00 PM

      Apologies for the incorrect time on the email. Maintenance is scheduled as per description on 22nd August from 9 pm until 12 am.

    • Update
      August 22, 2023 at 8:00 PM
      Planned
      August 22, 2023 at 8:00 PM

      We will perform essential maintenance starting at 21:00 (GMT +1) on Tuesday 22 August 2023. During the maintenance window, our services will be temporarily unavailable as we migrate our tenant SQL databases to a high-availability server. We understand the importance of uninterrupted service and are working diligently to minimize downtime as much as possible.

    • Planned
      August 22, 2023 at 2:36 PM
      Planned
      August 22, 2023 at 2:36 PM

      Maintenance has been postponed until Tuesday 29th August at 9:00 PM (GMT +1)

    Login issue detected (Portal).
    • Resolved
      Resolved

      The issue is now resolved.

    • Investigating
      Investigating

      We have found an issue that is impacting access to the platform, which we are currently investigating.

    Imagine central shared SQL database migration
    • Completed
      August 15, 2023 at 10:06 PM
      Completed
      August 15, 2023 at 10:06 PM

      Maintenance has completed successfully.

    • Update
      August 15, 2023 at 8:04 PM
      In progress
      August 15, 2023 at 8:04 PM

      Maintenance is now in progress.

    • In progress
      August 15, 2023 at 8:00 PM
      In progress
      August 15, 2023 at 8:00 PM

      We will perform essential maintenance starting at 21:00 (GMT +1) on Tuesday 15 August 2023. During the maintenance window, our services will be temporarily unavailable as we migrate our central shared SQL databases to a high-availability server. We understand the importance of uninterrupted service and are working diligently to minimize downtime as much as possible.

    Clean Cash Unavailable
    • Resolved
      Resolved

      This incident has been resolved.

    • Monitoring
      Monitoring

      We implemented a fix and are currently monitoring the result.

    • Identified
      Identified

      We have identified the cause and are implementing a solution.

    • Investigating
      Investigating

      We have identified that we are unable to reach the CleanCash service which is affecting the use of POS in Sweden. This is under investigation but appears to be on the 3rd party service end. We are in touch with the provider and will update when more information is available.

    Jul 2023

    Certificate Update
    • Completed
      July 27, 2023 at 11:00 PM
      Completed
      July 27, 2023 at 11:00 PM

      Maintenance has completed successfully

    • In progress
      July 27, 2023 at 9:00 PM
      In progress
      July 27, 2023 at 9:00 PM

      Maintenance is now in progress

    • Planned
      July 27, 2023 at 9:00 PM
      Planned
      July 27, 2023 at 9:00 PM

      We will be carrying out essential maintenance starting at 22:00 (GMT +1) on Thursday 27 of July 2023. This is internal an infrastructure maintenance to update our security certificates and applications should be unaffected.

    Jun 2023

    Network Routing Issues
    • Resolved
      Resolved

      This incident has been resolved.

    • Monitoring
      Update

      We implemented several fixes, rerouting traffic and are currently monitoring the results.

    • Monitoring
      Monitoring

      We are currently having issues with edge network routing. We have isolated the issue to the Denmark datacentre. We implemented a fix and are currently monitoring the result.

    Jun 2023 to Aug 2023