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Next Production Release: evening of 15th June 2021

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  • [Resolved] Data Connectivity Error

    Started on January 5, 2021 at 9:20 AM. Resolved after 16 minutes


    Point Of Sale (POS)
    Self Checkout (SCO)
    Kiosk (KSK)
    Table, Order & Pay (TOP)
    Pop-up, Order & Pay (POP)
    Public API Availability
    SQL Server
    • Investigating
      January 5, 2021 at 9:20 AM

      There is currently an issue logging in and accessing modules which is affecting multiple components.

      We are currently investigating this incident.

    • Monitoring
      January 5, 2021 at 9:33 AM

      We implemented a fix and currently monitoring the result.

    • Resolved
      January 5, 2021 at 9:35 AM

      We identified that there was an issue with the Vault microservice which provides secure connectivity to tenant databases. It appears to be a socket connectivity issue. Restarting the service resolved the issue.

      We will add a development ticket to investigate root cause and implement appropriate mitigating actions to prevent recurrence in future.