We are notifying you of a maintenance window of a large change which requires a maintenance window, during which time you will not be able to use Imagine. The window will run from 9pm to 6am GMT whilst we migrate Imagine into a new datacentre. It is advised that no long running tasks like data imports be started after 6pm GMT.

There is nothing for you do other than be aware that Imagine will be unavailable during this time. In the morning, you will have to log back into the Imagine portal on your POS terminals and any other devices as your login sessions will have been terminated.

If you have any questions on this, please reach out to your Customer Success managers and we can provide you more information if needed.

At 20:00 on 8th November, Network Engineers will perform maintenance on the Imagine Data Centre infrastructure.

Services will be at risk for the full duration of the maintenance window 20:00 8th November – 03:00 9th November.

During this maintenance window, customers may have issues within Imagine.