Experiencing issues


For the latest news on whats been released into our Products, please visit the Release Notes.

  • Portal
  • Documentation
    • Network Routing Issues
    • Monitoring

      We implemented several fixes, rerouting traffic and are currently monitoring the results.

    • Monitoring

      We are currently having issues with edge network routing. We have isolated the issue to the Denmark datacentre. We implemented a fix and are currently monitoring the result.

    Applications
    Operational

    Portal

    100 % uptime

    Point Of Sale (POS)

    100 % uptime

    Self Checkout (SCO)

    100 % uptime

    Kiosk (KSK)

    100 % uptime

    Table, Order & Pay (TOP)

    100 % uptime

    Pop-up, Order & Pay (POP)

    100 % uptime

    Simple POS

    100 % uptime

    Donated Stock (BHF)

    100 % uptime
    Public API
    Operational

    Public API Availability

    100 % uptime
    Platform Services
    Operational

    Elastic Search

    100 % uptime

    Vault

    100 % uptime

    Rabbit

    100 % uptime

    No SQL

    100 % uptime

    SQL Server

    100 % uptime

    External Communications

    100 % uptime
    Third Party Services
    Operational

    Digital VAT (UK)

    100 % uptime

    Checkout

    100 % uptime

    Donated Stock

    100 % uptime

    Clean Cash

    100 % uptime

    Shopify

    100 % uptime

    OB Pay

    100 % uptime
    Data Centres
    Operational

    Edinburgh (EDI)

    100 % uptime

    Manchester (MAN)

    100 % uptime

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